Each piece of Muchtoluv as a part of Beauvue Stiledivita Private Limited is individually handcrafted by our master craftsmen, they are one of a kind creation, and not factory manufactured. As a result there may be subtle variations from one piece to the next and minor differences in the natural stones and all other materials we use. However, we strive to maintain aesthetic uniformity and each piece undergoes a strict quality check before being shipped out.
Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In these cases you may return the pieces exactly the way you received them, unworn, with original packaging.
Replacement pieces will be sent out in case your order is lost in transit.
4 STEPS TO MAKING AN EXCHANGE:
- Please inform us within 2 days of receipt of damaged or incorrect order via an email to firstname.lastname@example.org or WhatsApp us at +91 8291647886 to inform us of the issue.
- Send us a photograph of the damaged/ incorrect product, so the Muchtoluv QC team can decide whether product is approved for return.
- Once our quality control team has authorized the return we will inform you on the most mutually convenient return method. In most cases, we ask you to send back the piece via the cheapest possible method (at your cost).
- Muchtoluv will replace the damaged/ incorrect item with a fresh piece, free of charge in case of a genuine issue with the product, with no additional shipping cost for the replacement. Please note, we do not refund orders. Replacements will only be made after we have received your piece back in its original packaging. We are not liable for any replacements that we were not notified about within 2 days of receipt of the order.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 2 failed delivery attempts by our courier agencies.
- Incorrect size ordered (in case of international deliveries only). For a size exchange within India please call us at +91 8291647886 or mail us at email@example.com.
- Package refused by recipient.
- Refusal to pay any custom/import duties or taxes at the time of delivery (in case of international deliveries only).
- Products returned in a used or damaged condition.
- Minor color and design variation(s). All products are handcrafted and use natural stones and other materials so there may be some minor variation from piece to piece.
- If the jewellery is not faulty or damaged.